An agreement must be reached by the team as to what the root cause(s) are, and so, from the ideas generated in the previous step, the team must agree as to what the top three possible root causes are.
Once agreed, it’s on to the next stage to work out possible solutions to remove the root causes.
This stage may take time to gather the data and measure the process outputs to truly identify the impact of the solution – all the time searching to see the level of impact to the initial problem and whether the problem is still there.
If the problem is in fact still there, then its back to the group brainstorming stage for further analysis, and repeat the process again.
How many times does it happen and what generic factors are causing this?
Problem Solving Issues
Simple Visual tools to firstly expose the problem are QCPC charts, and Pareto Diagrams to display quick, simple and visual understanding of the problem, its occurrence and the generic reasons why can be captured.This process can be over one session or a number of detailed sessions.The time span will very much depend on the size of the problem.Root causes and countermeasures highlighted and agreed?The next step is to implement the solutions, checking the impact of them, and measuring to ensure that the root cause(s) has gone, thus the problem has been eliminated.These tools can be used in any industry, company or sector, with the remit of identifying the problem at source, correcting this problem and removing the root causes for good.– Continuously striving for this relentless identification and elimination of problems will mean that your company is more competitive and is effectively using problem solving strategies to gain leverage on the competition.Problem solving strategies are common place in business and it is essential that the right tool is used for the specific problem in hand. The difference between the outstanding, world class performers and the average companies is how well they react to issues when they arise.Process improvement and effective problem solving strategies are two weaknesses of many companies. More importantly, how well they put to bed issues that have risen, so they do not come back. a cost that can be avoided, because this cost is a cost of poor quality!Once eliminated, one can focus on the next biggest issue and so on and so forth in a structured and logical way. ” The answer: one bite at a time and this is very true in problem solving.You can’t change the world over night but you can focus the company’s resources and energy on the biggest impact problem or the top 5 issues, rather than boiling the ocean, so to speak, starting everything and not completing anything. Implement and check the impact of the solution The diagram below summarises.